Return & Refund Policy

tsgabrielle® is an online retail brand. Many physical products are produced individually on demand through our production and fulfillment partners. Because made-to-order products generally cannot be restocked or resold, we do not ordinarily accept returns for buyer's remorse, a change of mind, an incorrectly selected size or color, or a change in personal preference, except where applicable law requires otherwise.

We accept eligible claims when an item arrives damaged, has a manufacturing defect, or is incorrect compared with the order placed, including an incorrect item, size, or color caused by our fulfillment process.

A customer-selected wrong size or color, change of mind, or personal-preference return is not generally eligible for a return or exchange unless required by applicable consumer-protection law.

You must start an eligible physical-product claim within thirty (30) calendar days from the date of confirmed delivery. Keep the item unused, unworn, unwashed, and unaltered, with original packaging and tags where reasonably applicable. For damaged, defective, or incorrect items, photographs may be required so we can verify the issue without unnecessary return shipping.

Email [email protected] and include:

• Your order or invoice number.
• The reason for the request and a clear description of the issue.
• Clear photographs of the item and, for damage or fulfillment errors, the packaging and shipping label when available.

We will review the request and normally provide an initial status update and next steps within five (5) business days. If a physical return is required, we will send return instructions. Do not mail an item before receiving return authorization.

Authorized physical returns are handled by mail. For an approved claim involving an item that arrived damaged, defective, or incorrect, tsgabrielle® pays the required return shipping. When a physical return is required, we provide a prepaid return label for the approved return.

There is no restocking fee, return-processing fee, or replacement-shipping charge for an approved eligible claim. Shipping costs incurred for unauthorized or ineligible returns sent without our instructions are not reimbursed. 6. Available Resolutions and Refund Timing For an approved eligible claim, the resolution may be a replacement, exchange, store credit, or monetary refund depending on the circumstances and applicable law. Approved monetary refunds are returned to the original payment method and are normally initiated within seven (7) to ten (10) business days after approval. Your bank or payment provider may require additional time to post the funds.

If we shipped the wrong item, size, or color, we treat the issue as an incorrect-item claim and cover the approved remedy. Change-of-mind size or color exchanges are not generally available for made-to-order products. Please review the size guide and product details before ordering.

Except where an item is defective or applicable law requires otherwise, the following are not returnable: gift cards or promotional credits, downloadable or digital products after access or download, and intimate or hygiene-sensitive products where health rules restrict returns.

Digital products and digital services are generally final once delivered or accessed because they are immediately reproducible. We will review a request when digital content is demonstrably defective or materially different from its description.

Concerns about professional services should be submitted within seven (7) calendar days after delivery of the service. Fully rendered services are generally non-refundable except where applicable law requires otherwise.

Recurring subscriptions may be cancelled at any time, with cancellation taking effect at the end of the current billing cycle. We do not ordinarily issue prorated refunds for unused time in an active billing period unless required by law.