Returns & Exchanges

Effective Date: May 31, 2026

This page should be read alongside our Refund and Cancellation Policy, which governs in the event of any conflict. If something arrives wrong, we will make it right — here is the simple, human how-to.

1. Our Approach Your happiness matters to us deeply, and we want every piece you receive to feel like it was made with love — because it was. At the same time, because every tsgabrielle® item is produced individually on demand, we are unable to restock or resell returned made-to-order goods. This page explains, in plain language, when and how returns and exchanges are possible.

2. Eligibility for Returns and Exchanges We gladly accept returns or exchanges for products that arrive damaged, defective, or incorrect relative to your original order specifications. Because our items are custom-made for you, we are generally unable to accept returns or exchanges for reasons of buyer's remorse, a change of mind, an incorrectly selected size, or a change in personal preference, except where such returns are expressly required by applicable consumer-protection law in your jurisdiction.

3. The Claim Window and Item Condition To remain eligible for a remedy, you must initiate a claim within thirty (30) calendar days from the date of confirmed delivery. To qualify, items must be unused, unworn, unwashed, unaltered, and returned in their original, undamaged packaging with any tags intact. Items that show signs of use, wear, laundering, or alteration may be deemed ineligible at our reasonable discretion.

4. How to Start a Claim — Step by Step - Email us and include your order or invoice number. - Provide a clear, detailed written description of the issue you have encountered. - Attach clear, high-resolution photographs of the item, the defect or damage, and the original packaging and shipping label. - We will review your submission and respond with a status update and next steps within five (5) business days. - If a physical return is required, we will provide return instructions. Please do not ship items back before receiving authorization, as unauthorized returns may not be processed.

5. Resolutions We May Offer If your claim is approved, we will work with you toward a fair resolution. At our sole and reasonable discretion, and depending on the circumstances, we may offer one of the following remedies: - A replacement of the same item, produced and shipped at no additional cost to you. - Store credit equal to the value of the affected item. - A monetary refund to the original payment method used for the transaction. Approved monetary refunds are typically processed within seven (7) to ten (10) business days of approval. Please note that the final posting of funds to your account may be subject to additional processing time determined by your bank or payment provider.

6. Exchanges for Sizing While change-of-mind size swaps are not generally available for made-to-order items, we will always try to help. If you received the wrong size due to an error on our part, we will treat it as an incorrect-item claim under this policy. To prevent sizing surprises, we warmly encourage you to consult the detailed size guide on each product page before ordering — and to reach out beforehand if you would like personal guidance choosing your fit.

7. Non-Returnable Items For clarity, certain items are non-returnable except where defective, including gift cards, promotional credits, downloadable or digital products once accessed, and intimate or hygiene-sensitive items where return is restricted for health reasons.

8. Official Contact Information Company Entity: Peach Phoenix, LLC. Operating/Trading Name: tsgabrielle® Email Communication: contact@tsgabrielle.fr Corporate Address: 1801 East Camelback Road, Suite 102, Phoenix, AZ 85016, USA Trademark Registration Data: USPTO Reg. No. 7,924,799 | Ser. No. 98-580,310